Privacy Policy

1. Introduction

Descigiust Green Energy Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or interact with us.

We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is at 152 Victoria Street, London SW1E 5LB, United Kingdom.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property type, postcode, energy usage details
• Service Requests: Consultation requests, project requirements, budget preferences
• Communication: Messages, feedback, and correspondence with our team
• Newsletter Subscriptions: Email preferences and interests

2.2 Technical Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: See our Cookie Policy for detailed information
• Location Data: General location based on IP address

3. How We Use Your Information

3.1 Service Provision

• Providing renewable energy consultations and installations
• Responding to enquiries and providing customer support
• Scheduling site visits and project assessments
• Processing service agreements and invoices

3.2 Communication

• Sending newsletters and energy-saving tips (with consent)
• Providing updates on projects and services
• Sending important service notifications
• Responding to customer feedback and complaints

3.3 Website Improvement

• Analyzing website usage to improve user experience
• Conducting research to enhance our services
• Testing new features and functionality

4. Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and cookies
• Contract: To provide services you've requested
• Legitimate Interest: For website analytics and service improvement
• Legal Obligation: To comply with regulatory requirements

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Email marketing services (with appropriate data processing agreements)
• Website analytics and hosting
• Customer relationship management
• Payment processing

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate suspected fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure server infrastructure with SSL encryption
• Regular security assessments and updates
• Access controls and staff training
• Secure data backup and recovery procedures

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer Records: 7 years after final service for tax and legal compliance
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months in accordance with Google Analytics
• Enquiry Data: 3 years for follow-up opportunities

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Not to be subject to automated decisions

Exercising Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: +44 20 7946 0958
• Post: Data Protection Officer, Descigiust Green Energy Ltd, 152 Victoria Street, London SW1E 5LB

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the UK's supervisory authority: